Terms & Conditions
Last updated: 4 April 2026
1. About TANAKA Eyewear
TANAKA Eyewear Ltd produces frames in small numbers. Each frame is made to order by a single maker using compressed paper composite, stainless-steel hinges, and polyamide lenses.
2. Definitions
We / us / our means TANAKA Eyewear Ltd.
You means the purchaser.
Order means an agreed request for a frame and any related services, including lenses where supplied.
Production Start means the point at which your order is committed to making, including serial allocation, material cutting, component preparation, hinge setting, final sizing, finishing, or lens ordering.
Normal Use means everyday wearing and handling consistent with eyewear use, including careful removal with both hands, routine cleaning, and storage in a case.
Date of Completion means the date on which the frame is completed by the atelier and confirmed as ready for dispatch, collection, or handover.
3. Orders and Acceptance
We accept orders at our discretion. An order is accepted only when we confirm it by email.
4. Made to Order and Lead Time
All TANAKA eyewear is made to order. Any production window we provide is an estimate, not a guarantee.
5. Specification, Fitting, and Changes
If fitting is arranged, we will confirm the agreed specification following fitting.
Before Production Start, you may request changes. We will confirm whether changes are possible and whether timing or cost will change.
After Production Start, changes may not be possible. If changes are possible, they may incur additional cost and may extend lead time.
6. Cancellations
If you wish to cancel, contact us immediately.
Before Production Start, we may accept cancellation in writing. If accepted, we will refund payments received, less any non-recoverable costs already incurred at your request, such as special-order components or lenses.
After Production Start, cancellations are not accepted and payments are not refundable, except where required by law or where the product is faulty.
7. Pricing, Payment, and Allocation
To secure an allocation, we require 50% payment. This confirms your place in the making queue.
The 50% allocation payment is refundable only before Production Start, less any non-recoverable costs already incurred at your request, such as special-order components or lenses.
After Production Start, the allocation payment becomes non-refundable, except where required by law or where the product is faulty.
The remaining 50% is due on completion of production, before dispatch or collection.
If a balance payment is not received within a reasonable time after we notify you that production is complete, we may pause dispatch and storage arrangements until payment is received. We will confirm next steps by email.
8. Delivery, Risk, and Inspection
We ship from the United Kingdom. Delivery times depend on destination and carrier.
Risk passes when the parcel is delivered to the address you provide, or on collection where arranged.
On delivery, inspect the item promptly and notify us without delay if there is any transit damage or fault on arrival.
9. Taxes and Duties
Prices exclude local taxes, import duties, and handling charges unless we state otherwise. You are responsible for charges applied by customs or carriers in your country.
10. Faulty Goods and Statutory Remedies
If a product is faulty, you may have statutory rights in your country. In the UK, consumers may have remedies including repair or replacement, and in some circumstances a refund. These Terms do not affect those rights.
11. Five-Year Warranty
Each TANAKA frame is covered by a five-year warranty from the date of completion.
This warranty covers faults arising through normal use, including serviceable issues in material, construction, and mechanical components such as hinges. It also includes fit adjustment, alignment, and assessment of the frame’s structural and functional condition where appropriate.
Not covered
routine lens replacement
lens scratches, coating wear, or breakage not resulting from an original defect
accidental damage, including drops, impact, crushing, cracking, or chipping
damage caused by excessive heat, solvents, household sprays, or improper cleaning
misuse, neglect, unauthorised adjustment, or third-party repair or modification
loss or theft
normal cosmetic change from use, including patina, surface polish, tonal deepening, and edge character
Assessment
All warranty claims are assessed on the information provided and, where necessary, physical inspection of the frame. Acceptance for repair or restoration is determined after assessment.
Where the cause is consistent with Normal Use and covered by warranty, we will confirm the appropriate service route. Where the cause is accidental damage, mishandling, or another excluded circumstance, the issue is not covered under warranty, though paid service or restoration may still be offered after assessment.
How to claim
Email us with your order details, frame serial number, and clear photographs. Please wait for confirmation from the atelier before sending the frame.
12. Service Outside Warranty
Where work falls outside warranty, service may still be offered following assessment.
This may include fit adjustment, repair, lens replacement, or selected restoration, depending on the condition of the frame and the integrity of the possible result. Not every frame or every form of damage is suitable for repair or restoration.
Private quotation is provided before any non-warranty work begins.
Where work falls outside warranty, shipping and insurance to and from the atelier remain the responsibility of the customer.
13. Kintsugi-Informed Restoration
In selected cases involving cracking or chipping, TANAKA may offer a kintsugi-informed restoration approach.
The purpose is to return strength while allowing a visible memory of the repair to remain. This is assessed individually according to the nature of the damage, the structure of the frame, and the integrity of the result. It is used only where the structure of the frame and the quality of the outcome justify it.
14. Returns
Because each frame is made to order, returns are not generally accepted once Production Start has occurred, except for faults or where required by law.
If a return is required by law in your jurisdiction, we will follow the applicable rules and confirm the process in writing.
15. Care and Use
The material is designed to age in use. Patina, surface polish, and tonal change develop through handling and time.
Wear and remove the frame with both hands. If dust or grit is present, rinse with lukewarm water before wiping. Use mild soap if needed, rinse, and dry fully. Store the frame in its case when not in use.
Do not use alcohol, solvents, household sprays, abrasive cloths, hot water, or home ultrasonic cleaners. Avoid sustained heat. If hardware loosens, contact the atelier or a qualified optician. Do not overtighten.
16. Ownership, Authenticity, and Resale
Each frame is recorded by maker and serial number.
Private resale of your own item is permitted. Commercial resale, retail listing, or representing yourself as an authorised seller of TANAKA Eyewear without written consent is not permitted.
17. Limitation of Liability
We are not liable for indirect or consequential loss. Our total liability is limited to the price paid for the product to which a claim relates, unless otherwise required by law.
18. Force Majeure
We are not responsible for delays caused by events beyond our reasonable control.
19. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from mandatory consumer protections in your country of residence. Nothing in these Terms excludes those protections.
20. Contact
TANAKA Eyewear Ltd
Company No. 16418135
Registered office:
Hackney Depot
5 Sheep Lane
London E8 4QS
United Kingdom
Atelier / correspondence address:
Unit 106
1 Riverbank Business Park
Dye House Lane
London E3 2TB
United Kingdom
Email: studio@tanaka-eyes.com
