Privacy Policy
Last updated: 5 September 2025

Who we are
TANAKA Eyewear Ltd (“we”, “us”). Company No. 16418135.
Registered address: [insert]. Contact: studio@tanaka-eyewear.com.
TANAKA Eyewear Ltd is the data controller for this website and our services.
Supervisory authority: UK Information Commissioner’s Office (ICO). ICO registration number: [insert].

Data we collect
Contact details; order and service records (model, serial, maker, warranty, repairs); optional measurements and reference photos for made-to-measure or bespoke; access keys/waitlists; communications; website logs and cookie choices; payment and delivery info. We do not store full card numbers; payments are processed by our payment partner(s). We do not sell personal data. No automated decision-making or profiling.

How we use data (lawful bases)
Provide and service orders (contract); run the atelier and site security (legitimate interests); invite-only access management (legitimate interests); optional updates and certain analytics (consent); legal and safety obligations (legal obligation).

Sharing
We share only what’s necessary with: hosting/cloud, email and studio tools, payment processors, shipping/customs partners, and—where relevant—specialist labs/repair partners. Retail agents/stockists may act as our order agents for handover and aftercare, under contract. We may share data with regulators or law enforcement where required.

International transfers
Some providers process data outside the UK/EEA. We use approved safeguards, including the UK International Data Transfer Addendum (IDTA) and/or EU Standard Contractual Clauses, and assess provider security.

Cookies & analytics
No advertising cookies. Functional cookies support site operation and access control. Privacy-minded analytics may be used. In the UK/EEA we ask for consent where required. You can change choices any time via Cookie settings.

Retention
Orders, warranty and repairs: 5 years from completion, then reviewed (a minimal maker/serial record may be kept for long-term stewardship). Accounting: 7 years. Enquiries and waitlists: 24 months after last activity. Security logs: up to 12 months. You can ask us to delete or anonymise earlier where law allows.

Your rights
UK/EEA: access, rectification, deletion, restriction, portability, and objection to certain uses. Where we rely on consent, you may withdraw it. We respond within one month and may ask for ID. To exercise your rights, email studio@tanaka-eyewear.com with “Privacy request” in the subject. You can complain to the ICO or your local authority; we prefer to resolve issues directly. Where applicable under your state law, we will honour additional rights.

Children
Not directed to children under 16; we do not knowingly collect their data.

Security
Encryption in transit (TLS), role-based access, least-access principles, provider reviews, limited retention, and staff training. No system is perfectly secure; we work to prevent, detect, and respond.

Third-party links & embeds
External sites and embeds have their own notices and may set cookies. Consent is requested where required.

Changes
We will update this policy when needed and note the date above. Significant changes will be signposted on the site.

Contact
studio@tanaka-eyewear.com · TANAKA Eyewear Ltd, 5 sheep lane e8 4qs, London, UK.