Service, Care, and Continuity
Every TANAKA frame is made to remain in use. Adjustment, maintenance, and repair are approached with the same seriousness as the original build.
A frame should become more specific to its wearer over time. Tonal deepening, surface polish, and occasional adjustment are part of use.
A Five-Year Relationship
Each TANAKA frame is covered by a five-year warranty from the date of completion. At TANAKA, this period is understood as more than a narrow obligation to correct faults. It is a defined relationship between maker, wearer, and frame.
During that time, the object begins to show its own life in use. Surface polish deepens through handling, and the fit may need refinement as it settles into daily wear. In selected cases, damage may be repaired in a way that allows the frame to retain a visible memory of that event.
Service exists to preserve fit, function, and structural integrity, and to keep the object in use with continuity.
Care
Use both hands when putting on and removing the frame. Avoid forcing one temple outward with one hand. If dust or grit is present, rinse before wiping. Clean only with lukewarm water, mild soap, and a clean microfibre cloth.
Do not use alcohol, solvents, household sprays, abrasive cloths, hot water, or home ultrasonic cleaners. Avoid sustained heat, including dashboards, radiators, and other excessively hot environments.
If the frame begins to sit unevenly, or if a screw repeatedly loosens, stop adjusting it at home and request service
Atelier Maintenance
For service requests, please send the serial number, photographs, and a short description of the issue from form below.
Fit Adjustment
For alignment, temple balance, comfort refinement, and wear correction over time.
Condition Inspection
For review of hinge action, structural stability, lens seating, and overall condition.
Repair
For serviceable structural or mechanical issues affecting function or stability.
Lens Replacement
Available as a separate paid service through TANAKA or selected opticians. Unless a lens fault arises from an original defect, lens replacement is not covered under warranty.
Restoration
For more significant damage, the atelier assesses whether repair or restoration is structurally appropriate to the piece.
Five-Year Warranty
The warranty covers faults arising through normal use, together with fit adjustment, alignment, hinge assessment, and inspection of the frame’s structural and functional condition. Where repair is required, the appropriate route is determined by the atelier after review.
Included under warranty
Faults arising through normal use
Fit adjustment and alignment
Hinge and structural assessment
Repair of serviceable issues related to material or construction, where applicable
Outside warranty
Accidental damage
Misuse or neglect
Damage caused by solvents, household sprays, or excessive heat
Damage caused by unauthorised repair attempts
Routine lens replacement
Scratched or broken lenses not resulting from an original defect
Lost components
Even where an issue falls outside warranty, the frame may still be accepted for paid service or restoration after assessment.
Kintsugi-Informed Restoration
In selected cases involving cracking or chipping, TANAKA may offer a kintsugi-informed restoration approach. The purpose is to return strength while allowing a visible memory of the repair to remain. This is assessed individually according to the nature of the damage, the structure of the frame, and the integrity of the result. It is used only where the structure of the frame and the quality of the outcome justify it.
Serial Number and Service Record
Each frame carries its own serial number. Service history is recorded against that identity so that adjustments, repairs, and future interventions remain specific to the piece.
For service requests, please send the serial number, photographs, and a short description of the issue.
studio@tanaka-eyes.com
Service Request
To request service, please send the serial number, photographs, and a short description of the issue.
The atelier then assesses the frame and recommends the appropriate route. If the work falls outside warranty, a private quotation is provided before any work begins. Service is handled either directly by TANAKA or through selected opticians, depending on the case.
Please wait for confirmation from the atelier before sending the frame. Where work falls outside warranty, shipping and insurance remain the responsibility of the customer.